Workshops and Speaking
An outside, expert perspective may help you and your team better understand – and prepare to address – the changes that smart customers are driving in your industry.
Brand and Customer Experience Workshops
Our fast-paced, outcome-oriented and interactive workshops are driven by and customized for your needs. Highly practical, they educate and entertain while delivering immediate, actionable insights for your organization.
The Smart Touchpoints Workshop
An eye-opening, mind-changing dive into the way smart companies will do business, serve customers, and leapfrog competitors. Once you learn about Smart Touchpoints and your industry, you’ll see opportunity everywhere.The Customer Experience Workshop
By defining your current customer experiences, you’ll identify any gaps – and close them. In this workshop, you’ll learn how to (and where you need to) consistently deliver outstanding experiences for your customers.The Brand Mapping Workshop
Do you know what customers say about your company when you’re not in the room? Better understand your brand, and learn how to leverage what makes you special to position, differentiate and compete.
A few of the topics we’ve spoken on include:
Smart Customers, Stupid Companies
How customer experience has forever changed, now that customers are “smarter” than many of the companies they interact with.Common Sensor
Learn how the billions of sensors at your customers fingertips can transform your business and your industry with innovations never before possible.A Preview of the Personalized Economy
How to compete when nearly everything – experiences, products and services, marketing and more – is personalized.Superhuman Senses
The tricks and rules for winning, keeping and growing customers, even when they develop “superpowers”.
