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"The corporate re-branding initiative required expertise, an open-minded approach, strong communications skills...and a level of creativity not always evident in this field. Our engagement was viewed as completely successful at the highest levels of NEA MB."

– VP, Director of Marketing NEA Member Benefits

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Brand MappingSM

Take the guesswork out of brand strategy by showing the links (and gaps) between marketplace opinion, competitive position and brand execution.

Brand Mapping is a proven, research-driven approach to understanding, measuring and improving your brand. It measures the importance and performance of brands in the context of the competitive marketspace, so you can see exactly where issues and opportunities exist.

Focused on your key audiences (such as employees, shareholders, customers and prospects), MCorp’s Brand Mapping measures market awareness, perception and preference. A key brand strategy input, it quantifies these and other related perspectives:

  • Brand Perception

    What—exactly—does your brand stand for? Brand Mapping uses our proprietary research and analytical methods to identify and prioritize the attributes and associations that drive perception.
  • Brand Position and Differentiation

    Where does your brand stand in the market? Mapping market position vs. your competition, you'll see where opportunities for differentiation exist—or where problems lie.
  • Prioritization

    How do different audiences or customer segments perceive your brand differently? Not all aspects of your brand are equal, and this data is critical to messaging.
  • Brand Drivers

    How well does your brand experience drive desired customer behaviors? Gain an understanding of what aspects of your brand drive (or prevent) key lifecycle events such as acquisition, loyalty or retention.
  • Performance Metrics

    What should you measure to monitor and improve brand health over time? Codify a metrics-based framework (leading and lagging indicators of brand health) for ongoing monitoring of brand performance.

Brand Mapping will help your organization leverage the qualities that make you unique and desirable, while addressing negative perceptions, giving you the tools to compete more effectively. From brand strategy and brand touchpoints to brand monitoring, Brand Mapping can significantly shift how you think about and deliver your brand.


Consulting
and Research
Services
Touchpoint Mapping
Brand Mapping
Loyalty Mapping
Our approach
to improving
experience
Customer Experience Management
Touchpoint Metrics
Insights and Analytics
Issues we
address
Smart vs. Stupid
Customer Experience
Branding
Touchpoint Effectiveness
Customer Loyalty

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MCorp Consulting | San Francisco, Charlotte, Vancouver | Phone: 1-866-526-2655 Fax: 1-415-526-2650 | © 2013, All Rights Reserved
Touchpoint Mapping®, Touchpoint Metrics® and Loyalty Mapping® are registered trademarks of MCorp Consulting. Brand MappingSM and Customer Experience MappingSM are service marks.