Build and Deliver a Stronger Brand
Issue: You want to develop (or validate) a brand strategy that will boost awareness of, loyalty to, and engagement with your brand, and understand how your brand is positioned in the market vs. your competition.
Fundamentally, your brand is made up of the network of associations between your company, your employees, customers and prospects, and the emotions, attitudes and perceptions those associations evoke. They're driven by the interactions your audiences have with your organization—those places where you "touch" or come into contact with one another.
What if your company could:
- Identify the gaps in brand perception that have the greatest impact (positive and negative) on brand engagement?
- Help employees better understand and deliver on the customer experience your brand is promising—increasing customer and employee loyalty in the process?
- Quantify your brand's position in the market, through brand maps that identify "white space" you can defensibly own?
- Benchmark your brand vs. your key competitors, and chart a clear path to strengthen it over time?
Approach: To strengthen your brand, you need to see and understand it from the perspective of the market, your customers and your employees.
What do key audiences believe about your brand? What stories are they telling themselves about you? Understanding, articulating and prioritizing these beliefs is at the heart of Brand Mapping, MCorp's statistically precise approach to measuring and improving brand. By seeing where gaps between brand perception, importance and performance exist, we can improve brand awareness, preference and engagement.