Our People
Our team brings a unique blend of creative, analytical, academic and strategic experience to bear on our clients' customer experience issues.
We are a diverse and senior group of experienced professionals who work together with our clients to solve problems. Our entire organization shares a common vision and a distinctive set of values that guide our approach. Our leadership team includes:
- Michael Hinshaw, President »
- Lynn Davison, Vice President »
- Bruce Kasanoff, Innovation Director »
- Denise della Santina, Client Services Director »
- Sheryl Hawkes, Research Director »
- Jeff Hannan, Technical Director »
Along with others on our staff, we have authored and been subjects of dozens of published articles, had case studies published in academic journals, and have been featured speakers at industry conferences and events. Our strategic consultants are driven to leverage our knowledge to drive business results for our clients, delivered quickly, intelligently and cost-effectively.