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Denise della Santina,
Client Services Director

An accomplished client advocate, Denise is a hands-on problem solver and team leader with a creative, strategic and results-oriented perspective.

In her vital role as client advocate, Denise manages all client service functions and is responsible for ensuring a seamless relationship between our clients and MCorp's staff and partner teams. Denise oversees the numerous facets of every engagement to ensure success from conception through execution.

Having managed large-scale brand, research, marketing and implementation engagements for multi-national brands, she has the creative perspective and experience required to help integrate data, strategy and message delivery to deliver seamless customer experiences all channels. This wide ranging expertise enables her to efficiently manage every relationship to ensure that business objectives are met thoroughly, promptly and efficiently, while fulfilling clients' needs and exceeding their expectations.

Prior to joining MCorp nine years ago, Denise led marketing efforts at Barclays Law Publishers, and managed corporate design firm Gerald Reis and Co., working with clients such as The John D. and Catherine T. MacArthur Foundation.

Denise holds a BA in English from Macalester College in St. Paul, Minnesota.


Consulting
and Research
Services
Touchpoint Mapping
Brand Mapping
Loyalty Mapping
Our approach
to improving
experience
Customer Experience Mapping
Touchpoint Metrics
Customer Relationship Lifecycle
Insights and Analytics
Issues we
address
Smart vs. Stupid
Customer Experience
Branding
Touchpoint Effectiveness
Customer Loyalty

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Touchpoint Mapping®, Touchpoint Metrics® and Loyalty Mapping® are registered trademarks of MCorp Consulting. Brand MappingSM and Customer Experience MappingSM are service marks.