We Create Value by Improving Customer Experience

Trusted by the Fortune 100 and mid-market leaders alike for customer experience strategy and consulting...

Services

Leveraging a range of interdisciplinary capabilities, our services range from customer experience strategy and customer research to brand innovation.

Industries

Our clients are diverse, giving us distinct insights into trends and opportunities in industries ranging from B2B and retail to banking and health care.

Resources

From keynote speeches to a best-selling book and case studies to digital innovation insights, these resources might be able to answer your customer experience questions.

About

MCorp Consulting helps companies like yours create value and meet customer needs by understanding and improving customer experiences and brand.

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Smart Customers, Stupid Companies

Learn why best-selling author and 1to1 guru Don Peppers said, “I dare you to try reading this book without getting at least ten brilliant new ideas for your business. You won’t be able to do it.”

Co-authored by MCorp’s Managing Director Michael Hinshaw, Smart Customers, Stupid Companies will help you identify better ways to serve your customers.

Forrester Research Profiles MCorp Consulting

Featured in the Forrester Research, Inc. report Market Overview: Enterprise Customer Experience Transformation Consultants, MCorp is one of 15 consultancies profiled globally.

See how well MCorp’s services can support your customer experience strategy goals…

See some of the companies we've worked with...

Touchpoint Insights, from the MCorp Blog

  • Nordstrom Pic

    Creating a Customer-Centric Culture: A Model Employee Handbook

    Do you want to be the kind of company that customers love? The truth is, for many companies the answer is “no.”  If you work for one of these companies (you know if you do…) then stop reading now. Or, read on and look for a new job. Because the kinds of companies that customers...

    December 15, 2014
  • digital-dinner

    Forget Dessert, How’d That Digital Experience Go Down?

    Mobile tech, tablets, data and dinner tables changing the age-old restaurant customer experience In the U.S., dining out is more than an occasional treat – for many, it’s the primary way they eat. With nearly 1 million locations happy to help gobble up discretionary spending, the restaurant industry is expecting record-level 2014 sales of $683...

    December 8, 2014
  • Hillary

    Bright and Shiny Journey Maps!

    Today, we had our second call of the week with an executive interested in a customer journey map. A senior exec with a mid-size B2B company, he’s been charged with customer experience improvement. Drawing out his objectives as well as those of leadership, we discovered what we often do: his goal is to help the...

    November 26, 2014
  • Bob-Amy

    The Future of Customer Experience is Now: Teaching Your Company to Talk

    Revolutionary at the time, late 2011 saw Apple’s Siri personal assistant introduced as an integral part of the iPhone 4s. I (along with many, many others) was thrilled with the idea that “she” allowed me to have a conversation with my phone, both understanding (most of the time, anyhow) and responding appropriately to my statements....

    November 23, 2014

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